Frequently Asked Questions
Everything you need to know about enhancing your home environment with BOROUX.
What is the standard shipping timeframe for BOROUX products?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive at your doorstep.
Does BOROUX offer a satisfaction guarantee or return policy?
Yes, we offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, minus shipping costs.
How do I know when it is time to replace my water filtration components?
Replacement intervals vary by usage and local water quality. Generally, we recommend replacing filters every 6 to 12 months to ensure optimal performance and purity.
Are BOROUX products made from sustainable and safe materials?
Absolutely. We prioritize high-quality, BPA-free, and food-grade materials in all our home products to ensure safety for your family and longevity for the environment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you provide international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to provide international shipping to more countries in the near future.