Returns & Exchanges
At BOROUX, we stand behind the quality of our hydration products and offer a 30-day return window for items in original, unused condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for a refund or replacement.
Initiate Your Request
Visit our online return portal with your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Carefully place the unused product in its original packaging, ensuring all components and manuals are included to avoid restocking fees.
Print and Attach Label
Download your prepaid shipping label from the portal, print it, and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your receipt; once received at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing